Refund and Cancellation Policyधन-वापसी आ रद्दीकरण नीति

1. Digital books

This website, bhimnathjha.in, is the official website of Dr. Bhimnath Jha, Maithili poet, critic and editor. Its bookshop is run by Daman Kumar Jha, Chappki Parri, South of Panchayat Bhawan, Lakshmisagar, Darbhanga – 846009, Bihar, India, on behalf of the family of Dr. Bhimnath Jha (“we”, “us”, “our”).

Our books are digital (PDF) and become available to you immediately after payment. Because a digital book cannot be returned once it has been opened or downloaded, purchases are generally not refundable. We will, however, always put things right when something has gone wrong.

2. When we give a full refund

• You were charged more than once for the same book.
• Your payment succeeded but you could not open or download the book, and we were unable to fix this within 3 working days of hearing from you.
• The file is damaged, incomplete or not the book you bought, and we were unable to replace it.

3. How to ask for a refund

Email [email protected] within 7 days of your purchase, with:

• the email address you used when buying;
• the Razorpay payment ID shown in your receipt (it starts with pay_); and
• a short description of the problem.

We reply within 2 working days.

4. How refunds are paid

Approved refunds are made to the original payment method (the same UPI account, card or bank account) within 5–7 working days. Your bank may take a few more days to show the amount. Once a refund is made, access to that book is removed.

5. Cancellations

An order is completed the moment payment succeeds, so it cannot be cancelled afterwards. If a payment fails or is interrupted but money was deducted from your account, it is normally returned automatically by your bank or Razorpay within 5–7 working days. If it is not, write to us with the payment details and we will help.

6. Contact

Email [email protected] or call +91 70047 60408.